Car Service

Car Service

Whether you like the term “tune-up”, car service, or factory recommended maintenance, it all amounts to the same thing: keeping your car running well and preventing avoidable expense and inconvenience.

The items in the following list will be found in virtually every vehicle’s owner’s manual in the maintenance section. These are the service items that make up a tune-up, car service, or whatever you like to call preventative maintenance.

  • Replacing oils and fluids before they degrade and cause your car to start wearing very quickly.
  • Replacing coolant before its boiling and freezing points change and before its anti-corrosive additives fade away
  • Replacing filters before they start to clog
  • Rotating the tires so they will last longer
  • Replacing spark plugs before they wear and cause a misfire and catalyst damage
  • Adjusting valves before a tight valve causes engine damage
  • And perhaps most importantly, inspecting the car so we can find small problems before they develop into big problems.

Who knows best?

Most mechanics agree on what should be done to maintain a car, but frequently we disagree on when it should be done. Auto shop “A” might accuse auto shop “B” of “wallet flushing” if they recommend fluids earlier that Shop A thinks appropriate. So what is the gold standard? Who should decide? Should it be the engineers that designed the car? Should it be the individual dealerships? Should it be independent mechanics? Should it be the owner of the car? Who knows what’s best for the car in the long run?

The engineers who designed the car take a guess at what maintenance it will need, but it’s backed up with all the simulations and calculations that engineers are so good at. However, sometimes the real world doesn’t run like the simulation, and their recommendations turn out to be insufficient for long life. Also, there is pressure to reduce the amount of required maintenance because it drives up the total cost of ownership. Total cost of ownership is a number that fleet buyers and rental car companies look at when choosing vehicles, and a low total cost of ownership makes a car more desirable. This pressure sometimes results in minimal service requirements. Sometimes we’ve found that a Toyota and Lexus that share the same drivetrain will have different service requirements, even though they are the same car mechanically. A luxury car is more likely to have a realistic service schedule since it’s not destine for fleets and the intended customer is better able to afford higher maintenance costs. Basically, the factory recommended service schedule can be influenced by factors not related to what would be best for the car, and there also may be some miscalculation in the car service recommendations.

So how about the dealerships? Here’s the thing, dealerships are individual shops, and they all have different cultures and policies. Some dealerships have a good culture, good techs, and good car service recommendations. Others, not so much. Many dealers are of the corporate variety, and tend not to have the same moral character as privately owned dealerships. The corporation incentivizes profit over everything else, the management hires green techs straight out of school and offers low base pay with lots of incentives to sell work and perform it quickly. This variety of dealership often sells a lot of maintenance items that are not on the list in the owner’s manual, are very profitable, and don’t add to the reliability of the car. So, in short, a dealer may be offering sage advice when recommending early maintenance or maintenance that’s not on the owner’s manual list, or they may be trying to line their pockets.

Independent shops (like Art’s Automotive), must be the well from which all good maintenance advice springs, right? Nah. Independent shops are like dealerships. Some are filled with talented and wonderful human beings, some are literally criminals, committing fraud on a daily basis. There are less corporate owned independent shops, and that probably means there are fewer bad apples in the independent crowd.

So, how about the vehicle’s owner? Is he or she the own who can determine what’s best for the car? Well, ultimately the owner IS the one who decides what should be included in a tune-up since he has the car and wallet. However, most owners haven’t had a chance see years of failure patterns on specific models and cars in general. So, deciding what car service work should be performed really needs to be a team effort. The owner needs to work with a competent and honest shop to determine what maintenance should be done and when it should be done. The owner needs to impart their philosophy and long term plans for the vehicle and the mechanic needs to develop a game plan to achieve the owner’s goals. In other words, you’ll need a mechanic you can trust. If you can’t find one, just stick with the scheduled maintenance as outlined in the owner’s manual. However, you may end up under-maintaining the car.

 Determining maintenance needs by direct objective measurement

Some maintenance items can be tested or inspected to determine whether they need car service. This brings up the question of whether a maintenance item should be replaced before is goes bad, or after it goes bad. This is a personal choice for the vehicle’s owner and there are valid arguments for each side of the decision.

  • Engine air filter: If the air filter is held up to the light, you should be able to see light through the pleats. How much blocked light is “bad” is somewhat subjective, but most folks can agree on what’s “good” and what’s “bad”.
  • Cabin air filter: Depending on the car, the cabin filter may be easy to remove and check or very difficult. Once out, the cabin filter is checked in the same way as the engine air filter. If the cabin filter is difficult to remove, it may make more sense to just replace it on a mileage interval.
  • Engine oil and filter: Oil changes color and becomes thicker as it wears out (yes, motor oil does wear out).  However, there are really only two observable states of motor oil, very bad and very good.
  • Automatic transmission fluid: ATF may start life as red, blue, green, or clear. As it degrades, its smell and color change. Its color will darken, turn brown, and if left unaddressed for long enough it may even turn black. ATF’s smell goes from waxy to sharp to a burnt electrical smell. You may also notice debris floating in the fluid if you look closely. If gray, it’s likely metal. If brown, it’s likely clutch material. We recommend replacing ATF as soon as it starts to turn color.
  • Manual transmission oil: Gear oil does not tend change color. Also, it starts out anywhere from clear to brown, so it’s hard to tell anything by its color. When you check gear oil, you only see the oil at the top of the sump, so if there is any metal debris, it has likely floated to the bottom of the sump. Because it is difficult to gage the condition of gear oil, it’s best to replace it on a schedule. If the last service mileage is unknown, it’s best to replace it and then start on a schedule.
  • Transfer case oil, front differential oil, and rear differential oil is the same as manual transmission oil as far as checking condition.
  • Brake fluid: Brake fluid is hygroscopic, meaning it adsorbs water. Water is bad for the brake hydraulic system for a couple of reasons. First, the water can lead to oxidation of the metal in the system. Rust on the steel and aluminum oxide for the aluminum parts. Both forms of oxidation lead to pitting and leaking. The second reason water is bad for the brake system is that the boiling point of water saturated brake fluid is lower than when it’s fresh. This can lead to a low, spongy, ineffective brake pedal. The other reason to change brake fluid debris build-up. There are moving parts made of steel, aluminum, plastic, and rubber. As these parts wear material sloughs off and is suspended in the fluid. This grit can abrade other components and increase the rate of wear. There are 4 methods of gaging brake fluid condition: measuring its electrical conductivity, measuring its copper content, measuring its boiling point, and checking for “mud” in the reservoir. Typically the OEs that recommend brake fluid flushing recommend an interval of 3 years or 30K miles. At this interval, the fluid will usually still test good.
  • Coolant: Coolant can be tested in a couple of ways. The ratio of ethylene glycol to water can be checked with a  hydrometer or a refractometer. We can also check the PH of the coolant. For Japanese cars and Kia/Hyundai the PH should be 8. If the PH is higher, it means the incorrect coolant has been installed. If the PH is lower, the coolants anti-corrosive properties have degraded.
  • Spark plugs: Spark plugs can be visually inspected. The center electrode should be a cylinder with a sharp edge. As the plugs wear the edges of the center electrode andSparkPlug ground electrode become rounded and the gap increases. It’s a lot easier to tell that conventional plugs are worn because the center electrodes are much larger and are easier to see. It’s best to replace plugs at the recommended interval rather than trying to gage the condition.
  • Valve adjustment: When valve clearance is excessive, or “loose” a camshaft speed ticking noise can be heard. When valve clearance is insufficient, or “tight”, there will be no noise at all. Unfortunately when a valve is tight it causes excessive engine wear, so the most dangerous valve clearance condition is undetectable. Once the valve clearance is tight enough, the engine may start to misfire in the morning when the engine is cold. This will be most noticeable at idle. If left to progress, the engine will be damaged and will need major repairs. This is an area where experience pays off. Some cars, like the 1997 – 2001 Honda CRV and 1995 -2004 Toyota Tacoma 2.4 and 2.7 liter engine need valve adjustments MUCH more frequently than the factory recommends. Many of these vehicles had engine damage before the first valve adjustment was due.Valve Micrometer

Maintenance reminders

Many vehicles have a maintenance reminder system to alert the driver when car service is due. Some systems are nothing more than a mileage counter that alerts “x” number of miles since the last reset. This type of system will usually have a Maint Req light that will show up on the dash. However, some systems like Honda / Acura’s Maintenance Minder systems are more advanced. The Maintenance Minder system actually monitors driving habits and alerts the driver when a service should be performed base on mileage AND driving conditions. Pretty cool, although Honda has done away with mileage based recommendations all together, so you’re kinda stuck with the engineer’s recommendations if you use the system to decide when to perform maintenance unless you want to make your own plan. One important note about the Maintenance Minder system: it does not alert you when the brake fluid should be changed. Honda recommends replacing the brake fluid every 3 years regardless of mileage and the Minder system won’t let you know when it’s time. You’ll have to keep track on your own (or ask us to look it up if you bring your car here). We have the ability and tools to turn off the maintenance required warning for any vehicle we work on, so you won’t leave our shop with a warning light on your dash.

Making a car service plan

Keeping a car running well for a long time requires diligence. It’s a lot cheaper to maintain a car than it is to neglect it and repair it when it brakes. Many folks end up under-maintain their cars not because the don’t want to perform the maintenance, but because they just didn’t know that there was something they needed to do. This is where communication with your mechanic comes in. If you come in and say, “I want an oil change”, we’ll do an oil change. We’ll mention anything we notice, but we won’t go digging through the file to check what’s been done and what needs doing and the car may need service that’s not getting done.  However, if you ask us, we’ll happily check our service records to see what’s needed. Even if the car has never been here we can dig through your old receipts and piece together a service history and make recommendations based on what we find.