This is an article about our parts department redesign in 2004. Boy have things changed in the last 16 years! Once upon a time cars required far more predictable and repetitive maintenance and we prided ourselves in having the needed parts on-hand. Our customers could get their cars back on the same day because we had the inventory here and ready to install. Other shops would need up to three days to special order the parts, even for common maintenance like timing belts, valve adjustments, and brake pads. There was no financial upside to stocking as many parts as we did. We did it to provide our customers with faster turnaround and our hope was that we’d earn long time customers by providing a better option for repairs and maintenance, and we think it worked! 2020 will be our 40th year in business.
We still have some fast moving parts on hand, and we also have the same philosophy when it comes to parts: quality and value, in that order. What’s different is that 3 day waits are a thing of the past. Fast moving parts are available every few hours and slower moving parts are available next day. There’s no need to have a huge inventory these days. Our years of having a real parts department allowed us to learn a lot about what works and what doesn’t. We don’t just click a button on whatever part is cheapest, or has a nice picture, or has a name that sounds like it would be good quality. We’ve had years of experience. We know the players and have a pretty good idea who makes parts for who, and which manufacturer’s part will work best for a particular application. Anyway, back to 2004….