New Customer Orientation
You’ve heard about Art’s Automotive and you’re curious about bringing your car in. That’s excellent! We hope to convince you that there’s no better place to have your car serviced — not even the dealer! We take great pride in being an independent shop whose quality of workmanship equals or excels the dealership’s, and who can provide the customer with true value. In other words, dealer-quality work at a lower price.
This section is designed to orient you as a potential new customer to the way our shop works. We may not be like your typical independent shop, and we’re different than the dealer: we are Art’s Automotive!
- We only work on select makes of Japanese vehicles. If you do not see the manufacturer in the list above, we do not work on your car. Large V8 motors and trucks (e.g. Titan and SC430) we do not work on. We do not work on some re-badged vehicles: no “Honda” Passport or “Toyota” Landcruisers. Geo Prizm and Pontiac Vibes are OK.
- We work by appointment. Your appointment is scheduled for ALL DAY, beginning in the morning and ending when we close the gates. Some work requires multiple days, and some work does not require the entire day. For planning purposes, you should expect to leave your car here with us until we call you or it’s time to close up. If the car is not dropped off before 10am, it may not be looked at that same day.
- We perform diagnosis in order to guarantee our repairs. Anyone who claims to “work for free” and “diagnose for free” is going to make up the difference somewhere. We are upfront about the necessity of evaluation prior to repair. As a result, we control the diagnostic/repair process in a way that works best for everyone. You will never hear us say, “well, looks like that new starter didn’t fix it. Let’s try this other part, and that will cost more.”
- Our shop warranty is 12 months (1 year) for parts and labor on most repairs. Some large engine jobs or transmissions have special warranties that will be discussed during those jobs.
- We use only factory genuine parts, fluids or original equipment manufacturer parts. California shops are not required to disclose the brand of parts they use, but we will use the same components that Honda used, for example. This is an important distinction when comparing shop estimates because we use the same parts as the dealerships, not John Doe’s Cheap Auto Repair QuickFix Joint. Read more about OE parts and Genuine fluids.
We also have many similar considerations among our customers. Read these bullet points for quick answers:
- “I need a tune up. How much for that?” – There is no industry standard for what “tune up” means: it’s different from shop to shop. Unlike Best Buy, where you can walk in and ask “how much for a Panasonic 46″ LED flat screen”, every car has needs that change based on driving habits and prior service. Read articles about maintenance needs, and shopping around for estimates.
- “My car goes VRMMMM CLICK CLICK. How much to fix it?” – We have no idea of knowing what is causing the noise you’re describing until we evaluate the vehicle. Schedule an appointment to get the car inspected, evaluated, and we’ll call you with an estimate.
- “I just got this car (or I want to buy this car). Can you guys inspect it?” – We offer a Full Vehicle inspection, which is 131 points of interest from bumper to bumper, including oil leaks, tires, brakes, suspension, fluid conditions, 15 minute road test, interior and exterior lights, and more. It is a good place to begin, and it’s part of every 15k or 30k style service. You can download a copy of the inspection sheet here.
- “I have the starter motor. Can you guys install it?” – No. We do not accept any form of customer-supplied parts. There are a number of reasons why, and if you are truly curious you can ask us over the phone.
- “My check engine light is on. Can you just pull the code and fix it?” – Despite what big chain commercials suggest, repairing the check engine light not a function of “plugging in the little computer” and doing what it says. I always suggest that the check engine light is similar to you telling your doctor that “your knee hurts,” but then the doctor must perform proper diagnosis to determine whether it’s a torn ACL, MCL, or some type of patella-femoral pain syndrome. Read our articles on the check engine light.
- “Where do I park on my appointment?” – Park your car in the yard, in the Green Zone (24minute zone), or in the neighborhood. Basically, park anywhere that’s legal and enter the main office on the corner of San Pablo and Russell.
- “Do I need to prepare my car before bringing it in?” Yes! Please do. Here’s what we’d like:
- Enough fuel to test drive the car before and after service
- Your alarm remote or keyless entry
- An empty trunk. We need a clear trunk check the spare tire, battery, fuel pump, etc.
- Please leave your wheel lock key in the center console
- “Are there any off-hour drop off or pick up options?” – Yes. We discuss Early Bird drop offs and Lock Outs in this article.
- Can I bring my car in for an oil change today? We work by appointment only, even for small jobs like an oil change. We recommend calling early to schedule because the oil change slots fill up fast. Click here for more information.
Do you still have questions about the way our shop operates, or about automotive repairs in general? These bullet points should help you navigate:
- Feel free to just ask us! Send us an email by clicking here, or give us a call at (510) 540-7093.
- Have you visited the knowledge base yet? We have at least 100 articles written about the automotive world, including an automotive glossary if you’re looking to figure out exactly what something is that you just paid to have fixed!. The knowledge base is always clickable on the top bar, or by going here.
- Read the long FAQ page. Every time we get a question and I think to add it to the website, it can be found on this long list of Questions and Answers.
Dropped your car off, now what? These bullet points should address what to do once the car is out of your control
- Rent a car. We have arrangements with two companies — Rent a Relic and Enterprise — to come and pick you up to provide a rental. With raw savings when compared with dealerships, you can afford the rental and then some! Their “free” loaner car is costing you somewhere else!
- Take public transit. Ashby BART is less than 1 mile’s distance walking. The San Pablo rapid lines for AC transit run right by us. There is an SF transbay bus that runs in the morning. Even without a car, you could easily get to wherever you’re going.Use this off site link to plan a trip by public transit. Did you know that the Emery Go Round bus has limited stops, and is Free! Will also get you to Macarthur BART station within 10 minutes according to our customers! Click here for more info.
- Wait around. Our waiting area is not really designed to accommodate all day lounging, but if you’re hanging around for a little service like an oil change, it’s cozy enough. Keep in mind that EVERYONE wants his or her car back first, and someone has to be last. It depends upon the nature of the mechanics’ workload which cars are looked at first.
- Hang out at a Cafe. There’s Berkeley Bowl West nearby, as well as Uncommon Grounds and a new joint called Actual Cafe you could burn a few hours at. Note: Berkeley Bowl’s cafe does NOT have WiFi.